A Reluctant Manager

March 13, 2012 By Leave a Comment

I never set out to become a manager, it was the last thing on my mind when I started my business. I started my company because I had a passion for what I did and I couldn’t do it properly working anywhere else. In many ways it has been fun and still is.

But, nobody tells you when you start your business these PAINFULL TRUTHS:

  • You’ll need to become a manager of people.
  • You’ll do much much less of the things that you loved doing.
  • You’ll see far less of your family.
  • You’ll work tons of extra overtime without pay.
  • You’ll never be true pals with your team however much you want to. Like it or not, you’re the boss and they’re employees.
  • You’ll have lean months and the same bills to pay, so expect to borrow or lose equity in your home.
  • You’ll get screwed over from time to time.
  • You’ll lose some of your faith in humankind.
  • You’ll have lot’s of sleepless nights.
  • You’ll wonder why you ever did it.

Having said all this, I don’t regret doing what I’ve done, I have a bright and exciting future that I would never have had if I worked for someone else. But let’s get real, it’s not what you expect it to be and you have to give a lot up.

Make you think?

Filed Under: Business

If Architects had to Work Like Web Designers

March 13, 2012 By Leave a Comment

Have you ever wondered what an architects life would be like if they had to work the same way as web designers often do?

At my company, we often use the analogy of architects and home design/building when discussing the approach that we take to web design. That is we follow a tried and tested process that achieves an outcome that really satisfies the client within the constraints we have to work with.

The following article tickled me. It was originally published by “unknown” here.

Please design and build me a house. I am not quite sure of what I need, so you should use your discretion. My house should have somewhere between two and forty-five bedrooms. Just make sure the plans are such that the bedrooms can be easily added or deleted. When you bring the blueprints to me, I will make the final decision of what I want. Also, bring me the cost breakdown for each configuration so that I can arbitrarily pick one.

Keep in mind that the house I ultimately choose must cost less than the one I am currently living in. Make sure, however, that you correct all the deficiencies that exist in my current house (the floor of my kitchen vibrates when I walk across it, and the walls don’t have nearly enough insulation in them).

As you design, also keep in mind that I want to keep yearly maintenance costs as low as possible. This should mean the incorporation of extra-cost features like aluminum, vinyl, or composite siding. (If you choose not to specify aluminum, be prepared to explain your decision in detail.)

Please take care that modern design practices and the latest materials are used in construction of the house, as I want it to be a showplace for the most up-to-date ideas and methods. Be alerted, however, that kitchen should be designed to accommodate, among other things, my 1952 Gibson refrigerator.

To insure that you are building the correct house for our entire family, make certain that you contact each of our children, and also our in-laws. My mother-in-law will have very strong feelings about how the house should be designed, since she visits us at least once a year.

Make sure that you weigh all of these options carefully and come to the right decision. I, however, retain the right to overrule any choices that you make.

Please don’t bother me with small details right now. Your job is to develop the overall plans for the house: Get the big picture. At this time, for example, it is not appropriate to be choosing the color of the carpet. However, keep in mind that my wife likes blue.

Also, do not worry at this time about acquiring the resources to build the house itself. Your first priority is to develop detailed plans and specifications. Once I approve these plans, however, I would expect the house to be under roof within 48 hours.

While you are designing this house specifically for me, keep in mind that sooner or later I will have to sell it to someone else. It therefore should have appeal to a wide variety of potential buyers.

Please make sure before you finalize the plans that there is a consensus of the population in my area that they like the features this house has. I advise you to run up and look at my neighbor’s house that he constructed last year. We like it a great deal. It has many features that we would also like in our new home, particularly the 75-foot swimming pool. With careful engineering, I believe that you can design this into our new house without impacting the final cost.

Please prepare a complete set of blueprints. It is not necessary at this time to do the real design, since they will be used only for construction bids. Be advised, however, that you will be held accountable for any increase of construction costs as a result of later design changes.

You must be thrilled to be working on as an interesting project as this! To be able to use the latest techniques and materials and to be given such freedom in your designs is something that can’t happen very often.

Contact me as soon as possible with your complete ideas and plans.

PS: My wife has just told me that she disagrees with many of the instructions I’ve given you in this letter. As architect, it is your responsibility to resolve these differences. I have tried in the past and have been unable to accomplish this. If you can’t handle this responsibility, I will have to find another architect.

PPS: Perhaps what I need is not a house at all, but a travel trailer. Please advise me as soon as possible if this is the case.

Note: All credits to the above go to whoever “Unknown” is ;-)

Filed Under: Business, Design, Web Tagged With: ,

Hey Christchurch, shouldn’t we get real?

September 11, 2011 By Leave a Comment

This post is quite possibly going to be a tad controversial but I just have to get this off my chest. I am getting rather annoyed, putting it mildly, at the residents of Christchurch that are crying foul because they are not being fully compensated for their loss due to the earthquake.

OK, before you get uppity, the main point here is that for the vast bulk of these complainers their loss pails into insignificance compared to those that have lost their loved ones, their limbs, their health and their future.

Let’s look for a moment outside of NZ and look at the devastation that recent disasters around the world have created. I’m talking about disasters like the Haiti earthquake, hurricane Katrina, the Sendai earthquake and tsunami and so on. In all of these cases the destruction and loss was monumentally higher than what we have had here in Christchurch. But here’s the thing, the people and communities in these parts of the world (many of whom lost absolutely EVERYTHING) have been a real inspiration in the way they have picked themselves up and worked out a way to move forward. If you don’t believe me take a look at the work that Architecture for Humanity is doing and how they have worked with the most underprivileged people to make new homes and lives from nothing.

I am not at all trying to undermine the impact that the quake has had on the people of Christchurch and yes there are many of these people that will be in much worst positions than they were in before. But for these people to expect their financial situation to be 100% what it was before the quake is simply too much to ask in my opinion.

Just to be clear about my own position in case your thinking I’m talking from a privileged position, my house has relatively minor damage but my small business has had significant disruption and a financial loss way larger than what most [of the complaining] residents will be facing. And this loss in my business has made things very hard, and likely will be a burden for me and my family  for years ahead. I could complain about this and say “well the government and my insurance should be bailing me out here” but I’m not. I am really really grateful that me, my family and my friends are all alive and well, I am very grateful that I still have a business, and I am very grateful for everything that the government has done to support me.

For the government, and dare I say for the insurance companies as well, this has been an unprecedented event and has put a huge burden on the country. Regardless of your political disposition you have to recognise that people in government, council and other organisations (like Red Cross) are doing an enormous amount for the citizens of Christchurch.

So my wish is that the people who have decided to continue their lives in Christchurch forget about their financial loss and instead be grateful for what they have and focus more on what they have now and their bright future ahead.

FINAL NOTE: Hey look, I know that there will be a number of people who have been given a really really bum deal like being totally ripped off by their insurance companies or whatever. This post is not directed at you.

Filed Under: Christchurch Tagged With: , ,

A sad day…

August 13, 2011 By Leave a Comment

Today a good friend of ours died while reffing George’s football game. Rod was only mid 50′s. A real shock for us all. We feel so sad for the wife and son he’s left behind.

I don’t really subscribe to the idea of treating each day as if it’s our last, but I do think we should really ‘live’ each day and live for the moment as you just don’t know what’s around the corner.

Dream your dreams and work towards your goals for sure, but let’s not waste today. I’m sure that’s what Rod did and what he’d be saying now.

Rest in peace Rod.

Filed Under: Uncategorized

Christchurch Earthquake – My Story

February 27, 2011 By 3 Comments

At about 12:30 I was in my office sitting at my desk when I felt a pang of hunger. That day, my choice of lunch was sushi. I have my favourite little sushi shop in Poplar Lane, just opposite C1 coffee.

I set off, and made my way to the sushi shop. A journey I have made dozens of times. I casually walked down Poplar St taking in the beauty of one of my favourite places in Christchurch.

As I approached the sushi bar, I remember seeing some people sitting outside C1, enjoying a lunch/coffee, sitting at the outside tables. The sun was shining. Not a care in the world.

Without any thought I then walked into the Sushi shop. I go there regularly, I’m a regular, they know me. I remember the Japanese lady in there looking at me with a big welcome smile and saying “hellowww”. As usual, I replied something like “Hello, how are you?”. Before she could answer the ground began to shake.

At first, I thought it was just another aftershock that we’ve become so accustomed to. But it only took a second or two to realise that this one was very different. The shaking was extremely violent and I could hardly stand. For a split second I met eyes with the Japanese lady who had absolute fear on her face.

I recall turning and seeing a table next to the door, which they use to display their Japanese cheese balls. I dived under it. At that same moment there was a tremendous thunder of falling bricks and masonry from outside. The bricks were coming through the door just by where I was lying.

Unlike the September quake, which seemed to go on for ages, this one was over with very quickly. I still have no idea of how long this quake actually lasted, but it seemed like only 10-15 seconds. I don’t remember thinking I was going to die, I don’t think I was thinking anything. I was just in a nightmare.

When the shaking stopped, I opened my eyes and everything was white. Thick white dust completely filled the air like smoke. My only thought at that time was my family and my team back up in our office. I moved to the doorway and could not see anything, the dust cloud was so thick that I couldn’t even see the buildings opposite which are only 10 feet or so away. I then glanced to the floor and was horrified to see the floor was covered with a layer of bricks and masonry about a foot thick. I glanced around to find my bearings and clamoured over the bricks to make my way out of the lanes.

I then ran, down the lane onto Madras St. I glanced up and was immediately relieved to see our office building still standing. I ran towards the building thinking only of my wife Sally and the team. As I got close, there she was, looking for me. We ran to each other and wrapped our arms around each other.

Soon after, the rest of the team emerged and I was so relieved to see them. But at the same time, I glanced to the left and saw the collapsed CTV building. It was at that moment that it really dawned on me that this quake would have taken many lives.

I then began to think, and realised that if the earthquake had struck only 5 seconds or so earlier, I would have been either dead or very seriously injured. No words can express how this feels. I then thought about what had happened to the lady in the sushi shop and the people who were having lunch outside C1. I feel sure they would be buried under rubble. It was all too quick, they would have had nowhere to run to.

Standing outside our office, the situation I was in, like so many others, was a surreal experience. So many thoughts happening at the same time. Were my kids safe/alive? What the hell has happened here? How big is it? Those poor people in the CTV building. And at the same time, some remnants of leadership, moving people away from buildings looking like they will collapse at any moment.

Sally went to get the car to get the kids. I agreed to stay and attempt to secure our building. I went back upstairs in our office with my work colleague Logan to try and fetch a few things like wallets and mobile phones. The office was an absolute shambles. It was really hard finding anything. I got only a few belongings when an almighty aftershock came through. I shouted “Logan, get the fuck out of here” and we ran as fast as we could down the stairs. I had never been so scared in my life. I really thought the building was going to collapse on us.

After that, we stood outside and commented on how stupid we had been to go back in. Again, surreal. Some people I observed were practically joking about the whole thing while others were stumbling around in a daze. Others in hysterics and being cradled by strangers.

The only person unaccounted for was our new team member Nat from Australia. Within a few minutes he arrived. I will never forget the look on his face. Utter shock and horror. He had been in Cashel Mall where there was also carnage.

Once we knew all the team were safe, one by one each of our team set off to take care of their own families. I set off by foot with Ken who needed to go in the same general direction as me. It was a mass exodus and totally unreal. Every street was jammed bumper to bumper with cars. Every pavement was thick with people pacing away from the city.

As we walked, we had it in our head that the centre of the quake was the CBD, having seen the destruction there. The roads we split and oozing grey silty water. People were doing silly things, casually walking by leaning walls ready to collapse, cars going the wrong way up streets and driving erratically.

When Ken and I got to Brougham Street, we then went our separate ways. I was then on my own. I had no phone, had no idea about the safety of any of my family. I then started running for home.

As I got closer to home, I got more and more worried. There was major liquefaction everywhere and the damage to roads getting bigger. Eventually I realised I should try to thumb a ride. I crossed the road and stuck out my hand, thumb raised. The very first car stopped for me. The man lived in Ferrymead and was trying to work out how to get through. He was going to go over the Summit Road, I talked him out of it saying it would be too unsafe.

I rode in this guys car down Waltham Road, getting closer to home. That’s when I started to get really really worried. The road was seriously damaged, completely buckled, major potholes everywhere and lots of water and liquefaction. I was thinking that the quake seemed like it could have come from my side of town. I got dropped off at the end of the road and ran to my house, which was looking relatively undamaged. There were no cars there and no sign of anyone. I unlocked the door and went inside to find a real mess. Partially collapsed ceiling and stuff everywhere. But where was my family?

That next hour was the longest of my life. I walked up to my daughters school carrying a transistor radio, learning about the enormity of what had happened. At the school, everyone was in the field and things were relatively calm. Very soon I learned that my daughter Emelia and my son George were safe and had gone with Sally to get my other son Harry who is at another school. I also learned that Harry’s school was fine and all were safe. I then began to relax and headed home.

Not long after getting home the family arrived. I can never put into words the feeling of putting my arms around my family at a time like this.

Since then I have been feeling really guilty for having left the lady in sushi shop. I have since found out that she is safe. Whilst this is a relief I still feel guilty. I very much hope to see her again and put my arms around her.

I’ll leave this story here for now, there’s so much more to say but writing this at least helps me to get it out of my system a little. I have been having nightmares and regular flashbacks. I have been waking in the early hours and going to our living room to cry.

I feel guilty that I wasn’t hurt. I feel guilty that I didn’t rush to help people that were crushed under rubble. I feel guilty that I now have normality to my life back when there could be people still trapped alive right now. I feel guilty that my home wasn’t damaged more. And at the same time, I have a team of people that rely on me and I need to be strong for them and give them a secure future.

I have also had thoughts of leaving the city for good, but after reflection, I love this city and I am committed to seeing it rise again. Christchurch is going to be a bright place to live in again, and I will do all I can to make that happen.

Filed Under: Christchurch Tagged With:

Get Started With A Personal Blog

January 2, 2011 By Leave a Comment

This post is for my wife who has asked me to help her get started with a blog for the nth time. Hopefully others will benefit from this too.

Start With Why:

After a number of false starts I’ve had with my own blogs, the really important thing to think about is why you want a blog. What is is the real purpose and what do you hope to get out of it?

There can be many reasons to start a blog, here are just a few:

  • to establish yourself as an expert;
  • to be a creative outlet
  • to build your business profile
  • to help people and make difference
  • to stay connected with freinds and family

For me, I’ve started and finished a few blogs and even re-started this one a few times. The main reason being that the previous attempts were not really true to who I am. In my opinion writing a blog for the wrong reasons will never work. Whilst false starts are fine, take my advice and really think about why you want to do this blog thing before you start trying.

Subscribe To Blogs:

Before you start your own blog, I thoroughly recommend that you subscribe to other peoples blogs and take time to read their articles. Do this for a good few weeks if you haven’t done so already. Doing so will help you to get a feel for the writing styles you like and don’t like and will also give you inspiration for your own articles.

Subscribing to blogs is very similar to subscribing to magazines in that the content is delivered to you. And just like a magazine subscription you’ll get good, average and rubbish content delivered to you and you just read what you want to read. So how do you subscribe to blogs? Well, there’s two parts to a subscription. Firstly, you need to use a piece of software called a new reader to receive all your feeds. I recommend using Google Reader. Sign up for it at www.google.com/reader.

Once you have signed up to Google Reader, I recommend adding a ‘Subscribe’ bookmarketlet to your browser toolbar. To do this log into Google Reader and go to settings>goodies and the subscribe bookmarklet is in there.

The second part to subscribing to a blog is to add a subscription (aka news feed) into Google Reader. You can do this two ways: i) from within Google Reader by clicking on the Add Subscription button or ii) by visiting a blog site and then clicking on the ‘Subscribe’ bookmarklet you added previously.

The best thing to do next is to search on Google for blogs that you want to subscribe to. A good way of doing that is to Google the phrase “top interest_area blogs”, for example “top cycling blogs” or “top productivity blogs”. Subscribe to the blogs you find most appealing and inspiring.

And a small word on inspiration and not plagurism. It’s fine to read other people’s articles and get inspired for your own writings but it’s not OK to regurgitate what people have already done. What will you really get out of that? It won’t be satisfying that’s for sure.

Save Blog Fodder:

Ideas for blogs can happen at anytime but it’s very rare that you’ll be able to write the article right away. Similarly you may need to research your topic area over time before writing the article.

So having somewhere to record all this stuff comes in really handy for bloggers. I recommend using a free software application called Evernote which allows you to pretty much capture anything. Evernote allows you to type in a text note (e.g. an idea) or clip a web page directly from your web browser (e.g. Internet Explorer, Firefox, Google Chrome). Go to www.evernote.com to sign up.

Evernote works fine as an online service but if you want to work offline I recommend you download the Evernote desktop application which is also free. Evernote also comes in iPhone, iPad and Android versions. So you can pretty much save notes and access your data from anywhere.

The only slight weakness with Evernote is its inability to grab screenshots. I often see a piece of visual inpsiration that I want to record. Being a Mac user I use a free piece of software called Skitch which allows me to easily grab a small region of the screen, copy it, and then paste into Evernote. Easy peasy. I’m sure there’s similar software for PC’s.

My final recommendation whern using Evernote is to organise your stuff so you can get to it easily. Evernote has a concept of notebooks which is just another word for categories really. Create different notebooks for your main topic areas. For me I have seperate notebooks for things like Photography, Cycling, Productivity, Design and so on. The next thing to do is to create tags that allow you to further organise your notes. A great tag to start with is blogfodder. So let’s say you’re researching a parenting article about dyslexia, and you come accross a useful article you want to save, you would probaly have a notebook called Parenting and you’d probably tag the note with blogfodder and dyslexia.

Get A Blog:

So now it’s time to get your blog set up if you haven’t got one already. I personally recommend WordPress.com but there’s a number of others including Blogger and Typepad.

I’m not going to get into how to set up a blog here, that would be far too much for this article and there’s plenty of articles online to help.

Get Writing:

Getting writing was the hardest part for me. You can author your articles from within WordPress or using pretty much any application of choice such as textedit or Word. Personally, I find writing within WordPress isn’t great because there’s a great deal of visual clutter in the way. I recommend authoring in an external program first and then pasting into WordPress whern I’m done.

For me, I do my authoring in a great programme called Ommwriter which is a full screen text editor that has absolutely nothing in the way. Not sure if there’s an equivalent on PC? Anyway, next best thing would be to use a simple text editor and have all other windows minimised (and email clients shut down!) so you can concentrate on the task in hand with no distractions.

Another important thing here is DON’T WORRY ABOUT STYLING! Thinking about styling is simply something else to worry about and gets in the way of your ‘flow’. Hence why I suggest using a plain text editor. At this point it’s all about content!

Publish:

So now you’ve written your article, you’re happy with how it reads and now it’s time to get in online.

To write a post in WordPress:

1. Log in to your WordPress Administration Panel (Dashboard).
2. Click the ‘Posts’ tab.
3. Click the ‘Add New’ Sub Tab
4. Start filling in the blanks or paste your article from the text editor.
5. As needed, select a category, add tags etc.
6. Before you publish, click Preview to check what the post will actually look like.
7. Make edits as necessary.
8. When you are ready, click Publish.

That’s it, your done. Cool bananas, you now have your post online for all to see. Well done!

Oh, and finally, don’t worry if you notice a mistake after you’ve published as you can can easily fix it. Just go into the Admin panel again, click on the ‘Posts’ tab and click ‘edit’ on the article you just published. Make your changes and republish!

Filed Under: Web Tagged With:

The importance of vision and people on company culture.

December 27, 2010 By Leave a Comment

Eight years ago, or thereabouts, my company was just me and a couple of FTE’s, Josh and Mark. Both of these guys had a great attitude to work, a great work ethic and all that. This in turn helped create the kind of company culture that I was proud of. Over the years since, however, we lost that culture somewhat. I’ve often asked myself “how did this happen?” I think I have the answer, people and vision.

Let’s start with people. Looking back, I now see just how important it is to hire people for their attitude and not their skills. Skills and experience can be developed, but attutude is pretty much genetic in my opinion. Having the people with the wrong attitude MAKES THINGS HARD! Just like a positive attitute can be contageous, a negative attitude brings everyone else down. This is hardly healthy.

Now vision. Well, actually let’s go up a level and talk about purpose. The biggest thing I’ve learned is the importance of a company to have a genuine purpose, a reason for being. You see, everything else stems from that. You start with a purpose, you then set a vision for the future, you then create a strategy for getting there and only then do you work on the tactics (business plan) for what you need to do specifically this year to achieve your goals. To illustrate the importance of purpose, Southwest Airlines purpose was and still is “To give people the freedom to fly”. This translates into making flight affordable to the average American who would normally be able to afford this option. This singular purpose has allowed Southwest to enter into a very competitive space and still win.

Looking back, I didn’t have a clear purpose or vision or strategy for my company. I had a vision for the type of company I wanted to create, and that does still live on, but not a vision for the business as a whole. So this means that the people who have been with us on our journey could not really have understood why they were here and where they were going. This must be rather demoralising for some that *need* to know. And in turn, this must affect the *culture*.

The great thing I can honestly say today is that, while this past year has been a shit of a year (recession, earthquake, mine distaster etc), it’s been a year of getting very clear on purpose, vision and strategy, largely with thanks to my business coach Leigh Paulden. And even better is that we now have a great team of people with a great attitude. We have our culture back!

So, my new years resolution is to share the vision and strategy with my team to get them clear on what my company is really about and how they fit into making the vision become reality.

Here’s to a great 2011.

Filed Under: Business Tagged With: , , ,

Before I Die #1

May 16, 2010 By Leave a Comment

Drive the Col de Turini in a 60′s Mini Cooper S

I love driving (reasonably) fast on twisty turny roads and I love mini’s. So nothing could be better than driving the Cold de Turini in an original Mini Cooper S.

Col de Turini is a mountain pass situated in south of France in the Alps and is more than 1 mile above sea level. It’s about 20 miles long and has over 34 challenging hairpin bends. Acclaimed as one of the most exciting drives on this planet, it also forms part of the WRC Monte Carlo Rally.
Col De Turini
Click to enlarge
The Col de Turini was partly responsible for the Mini’s rise to fame as it was the epic Monte Carlo Rally win from racing legend Paddy Hopkirk on this very road that made the Mini not only a rally legend but a cult motoring icon.

The Col de Turini pass was also featured in the first episode of Top Gear series 10, when Hammond, May and that other nob went in search of the best driving road in the world.

I must do this before I die, and hopefully not die doing it ;-)

Filed Under: Uncategorized

Colnago Super Project

May 6, 2010 By Leave a Comment

I’ve been wanting to do a classic restoration project for a while and get into the fixie thing. So, a few months ago I bought an old Colnago Super on TradeMe with the aim of getting it stripped right down and do the whole nine yards including re-chroming of forks and polishing all the bits. Anyway, after a few months of being flat out at work and the old Colnago gathering dust by the day, I came to the sad conclusion that it just ain’t gonna happen.

So I flicked the old Colnago off on TradeMe, at a rather big loss, and then soon after found that Colnago have released a 2010 Super retro fixie – bloody awesome. So, as I speak, I have one sitting with my name on it in Scotty Browns – deposit paid – and selling shit like crazy on TradeMe to get the thing.

While the new 2010 Super is a bloody awesome bike, it’s still needs that bit extra. My plan is to use the bike as a base that I can ride straight away and over time by some old NOS Campagnolo parts to turn it into something REALLY special.

So here’s my plan…

How sweet will this be? It’s gonna take a while to get the bits together, some are quite rare and hard to come by, especially the Sheriff Stars. But it’s going to be nice to see it evolve but have an awesome bike to ride to and from work every day.

Filed Under: Uncategorized

OMG – Have I Fallen For A Microsoft Product?

October 2, 2009 By 3 Comments

Microsoft Courier Looks Gorgeous!

I can’t quite believe that I’d ever say this, but the Courier seems to be (nearly) everything i’d want in a tablet PC. Is it possible that Microsoft has finally managed to trump Apple?

Just take a look at this. This is just soooo beautiful. The world has been holding its breath for the new Apple tablet, but I think ‘the world’ may have been dreaming the wrong dream.

Unlike the predicted Apple tablet, the Courier just seems so much more practical, durable and usable. The form-factor, the interface, the aesthetic, it just ‘does it’ for me.

Take the time to watch the following video. The user-experience shown here seems to be absolutely amazing and sooo natural. This can’t be Microsoft – they just don’t do stuff like this?

The only thing I’d wish for is digital ink, but the technology doesn’t exist yet to support the colour and responsiveness that would be needed here. I’d also ‘beg’ Microsoft to keep-it-simple and not start feature cramming. It’s the (apparent) simplicity of this device that makes it work.

If the Gizmodo story is true, it would appear that the Courier is a real thing and not too far away.

How can I pre order one now? I want one so badly.

Filed Under: Design Tagged With: , , ,
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